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FAQ & Warranty
COMPANY INFORMATION
  • How old is the Bend Goods brand?
  • Bend was founded in 2009.

  • Where is Bend Goods headquartered?
  • Our company is based in Los Angeles, California.

  • Does Bend have a website and/or Social Media accounts?
  • Bend has a website where you can shop our collection. We have profiles on multiple Social Media platforms (Instagram, Facebook, and Twitter) using @bendgoods as our handle alongside our company hashtag, #bendgoods.

  • Does Bend have a website and/or Social Media accounts?
  • Bend has a website where you can shop our collection. We have profiles on multiple Social Media platforms (Instagram, Facebook, and Twitter) using @bendgoods as our handle alongside our company hashtag, #bendgoods.

    COLORS AND FINISHES
  • Are there standardized color options for all Bend products?
  • Each product comes in different standardized colors. Please reference the Wholesale and Designer price sheets for color options.

  • Are there custom color options?
  • Bend offers over one hundred custom color options from the Ral color collection for our powder coated pieces.

  • Which colors and finishes are suitable for outdoor use?
  • All color options except for the Neon, Gold, and Copper finishes are suitable for outdoor use.

  • What the recommended materials for outdoor use?
  • We recommend our iron wire materials for outdoor use. If located in a costal environment we recommend our stainless steel material option to guarantee the longevity of the product.

    PRODUCT OPTIONS
  • What materials do the seat pads come in?
  • We offer two standard material options: Sunbrella outdoor fabric and vinyl. If you would like to use other materials, we accept COM (Customers Own Material) orders at increased price.

  • Have there been any updates to the seat pad collections?
  • We recently launched fourteen new color options for our Sunbrella material seat pads that feature removable covers that are machine washable.

  • Does Bend produce items other than furniture?
  • Bend features a line of lighting, baskets, trophy heads/sculptures, pillows, artwork, and plant stands.

  • How many total items are in the Bend line?
  • Our line currently includes 50 products of varying styles and functionality.

    PRODUCT AVAILABILITY
  • Are all items always in stock?
  • Most items are kept in stock in our Los Angeles warehouse with varying availability, while most are made to order.

  • If items are in stock, what is the lead time?
  • Once we receive payment we can ship in stock items within 48 hours.

  • If items aren’t in stock, what is the lead time?
  • Our standard lead time for individual items that are made to order is three months

  • What is the lead time for custom color options?
  • Our approximate lead time for pieces in a custom color is 5 - 6 weeks.

  • What is the lead time for custom seat pad options?
  • Our approximate lead time for custom seat pads is 6 - 8 weeks.

    DURABILITY AND CARE
  • Are Bend products BIFMA certified?
  • Yes all Bend products are certified by the Business & Institutional Furniture Manufacturers Association (BIFMA.)

  • What’s the Bend Goods weight capacity?
  • Our seating has a weight capacity of three hundred pounds.

  • What environments are Bend products best suited for?
  • Bend pieces are recommended for all environments, but we recommend extra care for pieces in harsher climates. Additionally, we purchasing the items in the Stainless Steel option that is design specifically for moisture heavy environments.

  • What is the recommended care for pieces placed outdoors in harsh climates?
  • If pieces are placed outdoors in inclement weather, we recommend storing products in a moisture controlled space. If pieces are exposed to moisture, we recommend drying the piece with a dry cloth.

    ENVIRONMENTAL STANDARDS AND QUALITY
  • Who makes the materials that Bend uses for Powder Coating?
  • Bend’s powder coating materials are produced by DuPont Corporation and Tiger Coatings.

  • Are Bend products free of Volatile Organic Chemicals (VOC) ?
  • All Bend products are free of VOC’s, certified by DuPont and Tiger corporations.

  • What other environmentally friendly measures does Bend take when producing its products?
  • Bend aims to reuse any materials that we can when producing our pieces, such as excess metal, and designs eco-friendly packaging to maximize the amount of product packaged in one box.

    SALES AND PRICING
  • To inquire about becoming a Bend Goods partner, please email info@bendgoods.com
  • If you are working on a commercial project we offer trade pricing, please email info@bendgoods.com for more information.
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    WARRANTY AND RETURNS
  • What is the warranty for all Bend products?
  • We provide a 1 year structural warranty for all products regarding the quality of the material used to make our items. The warranty does not cover damage caused by improper use, degradation of finishes from environmental factors, normal wear and tear, and damage due to erroneous/lack of maintenance.

  • What is Bend’s return policy?
  • If an item is not damaged or faulty, we accept returns within 7 days of you receiving the piece. The client must pay for shipping and a 20% restocking fee. If an item is damaged or faulty, Bend will replace the piece or accept a return without incurring any fees.