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Terms of Conditions
TERM AND CONDITIONS
DISCLAIMER

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Bend Goods shall not be liable for any damages of any kind related to your use of this site.

This is the website of Bend Goods, LLC.

All products in this website are produced from original artwork. All copyright and trademark rights and the distinctive appearance of these products are owned by Bend Goods, LLC.

TO ORDER

Order from our website or send us an email at info@bendgoods.com and someone will contact you regarding your order.

During the ordering process, we obtain billing, mailing and other information to better serve you as a customer. You have the option to create an account upon purchase, but this is optional.

Please note that orders are confirmed via e-mail, and we may also contact you via phone, postal mail or email with questions regarding your order.

PAYMENT OPTIONS

We accept American Express, MasterCard, and Visa. Checks are accepted but orders will only ship after payment has cleared. When you purchase a product online, your credit card is charged when you order, and your credit card information is never reused except to issue refunds or make other required adjustments.

CUSTOMER INFORMATION

Customer privacy is very important to us. We promise responsible handling of all sensitive and personal customer information. We do not sell your information to other companies. The types of personal information collected is: Name, Address, Email address, Phone number, Credit/Debit Card Information, etc. By using this website you agree to the terms of this policy.

SECURITY

This website takes every precaution to protect our customer and user information. When ordering with Bend Goods LLC we utilize a secure server, Secure Sockets Layer (SSL) technology, that creates a secure transaction environment for commerce on the Internet.

Any access to our customer database, shipping, order transaction, customer service and billing is individually password protected and is limited to those employees who need to perform specific functions.

TRADE DISCOUNTS

Trade discounts apply for store buyers, architects, interior designers, corporate gift buyers, bistros, and exporters. Please email us at info@bendgoods.com with "wholesale" in the header for more information.

TERMS & CONDITIONS

This website is governed by these terms and conditions below. Please take a few minutes to review these terms and conditions. Your use of the bendgoods.com or bendseating.com website constitutes your agreement to follow these rules and to be bound by them.

YOUR ACCOUNTS

You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. Bend Goods reserves the right to refuse service, terminate accounts remove or edit content or cancel orders.

By placing an order, you warrant that you are over 18 years of age, and that you are providing Bend Goods with accurate, truthful information and that you have the authority to place the order.

SHIPPING

Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 12-48 hours if the merchandise is in stock. Deliveries to the 48 contiguous states will be made via USPS, UPS or by common carrier depending on the overall weight of your order.

In stock orders will be received in 1-3 weeks or sooner with faster shipping method. Tracking numbers will be sent for all UPS and FedEx orders.

SHIPPING COSTS

Currently we are offering FREE shipping via USPS for our wire chairs. If you require special shipping, would like to ship outside the 48 contiguous states or require expedited shipping, please contact customer service. Contact via email: info@bendgoods.com

All orders are subject to availability. If your order can not be filled because the item is out of stock, you will be notified via email and the item will be taken off of your order or we will inform you of the lead time * Please note that Two Day and Overnight Delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within one day of ordering, some orders take additional time.

Any questions regarding your shipment may be e-mailed to info@bendgoods.com

INDEMNIFICATION

You agree to defend, indemnify and hold Bend Goods LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

For more information about Bend Seating contact us at: info@bendgoods.com

RETURNS

Every item is carefully inspected before leaving our warehouse. Bend Goods, LLC does not accept returns for any reason other than manufacturer defect or shipping error. Orders may be changed or cancelled with approval, prior to shipment.

In the event that damage occurs in transit, or if you discover any defect in manufacturing please email us within 7 days at info@bendgoods.com with your order customer information. All returns must be pre- authorized with an RMA number.

Return shipping charges + 20% restocking fee apply for ALL returns and exchanges and are the customers responsibility no matter what the reason for the return. Bend Goods employees will inspect the product before refund is issued.

RETURNS AND EXCHANGES PROCEDURES

Please contact info@bendgoods.com with "return" or "exchange" in the header.

PRODUCT DISCLAIMER

products made by Bend Goods are hand crafted and minor blemishes and imperfections may be visible. These are not considered defects and do not interfere with the quality and function of the product.

SHIPPING

Current production run are two piece structures with slight assembly and are UPS-able. We also ship USPS, Fedex Ground, UPS, etc.

UNWRAPPING PRODUCTS

Please take care when unwrapping your furniture to prevent any damage.

BEND WARRANTY

Bend Goods guarantees that all products sold from our facilities are free from manufacturing faults and defects at the point of original delivery. We guarantee the materials used to construct our products for a period of 3 years from that date. In the event that a product is proven to be defective, you are entitled to the restoration of the goods through repair or replacement, whichever is decided as being the most efficient and effective remedy. Please refer to CARE & MAINTENANCE for any questions pertaining to those topics.

It should also be noted that the warranty does NOT cover:

- Degradation of finish caused by environmental factors.

- Any breakage caused by negligent and/or improper use of the goods.

- Changes caused by normal wear and tear.

- Any damage caused by lack of and/or erroneous maintenance.

ANY DEFECTS MUST BE REPORTED IMMEDIATELY WITH SUPPORTING PHOTOS.